***** and mediocre service provider

The worst thing about the car accident I had was having to deal with IWYZE when I had to claim.

This insurance company goes out of its way to make sure that they do no pay on your claim, even if it mean lying in their "investigation".

I was involved in a car accident where they decided to send someone to investigate the accident scene weeks after the accident. I was told I will be invited to the scene on the investigation day but I was not. In their investigation report, it is stated that they measured tyre marks on the road which indicate that i was speeding. They also state that I agreed to the tyre marks being from my vehicle but, like I said, I was never informed or invited when they conducted this investigation.

They also inform you that all the calls they make are recorded and will be made available to you upon request(another lie). I asked in writing for recordings and they told me that the recordings remain company property and I cannot have access to them.

They also claim to respond to their client's communication within a certain time frame, which they do not. Because they do not take our communication seriously, when it is time to respond to our ask, they have to play a catch up game and they do sloppy work of trying to come to a fair conclusion.

I wrote to the Ombudsman to deal with them but they also did not take that seriously, they responded to the Ombudsman outside of the time they promised.

If you a fan of mediocre service and if you like being taken for a ride for the service you pay for, then go with this insurance but if you want value for money then you should exclude iwyze from your research when looking for car insurance.

I am so certain that this review will not be attended to, I'm even sure that no one from IWYZE will look at it twice, no one will contact me, no one will even send me a please call me because their communication skills as mediocre as their service but I can assure you that their debit order systems never fail to communicate with your bank account.