Less Stressed Client

Our car was hit by a Third-Party and I decided to claim with my insurer (iWyze) and let their Legal department proceed with their recovery efforts in parallel with my claim.

The incident occurred last week, I lodged a claim the following day. Wait times on the call centre line are a bit long but after I got through, the agent on the other end of the line was always helpful.

The only advise I would give is be careful with taking what the assessors say on face value, do your research and speak up. I was uncomfortable with the list of service providers I was given options to take my vehicle to based on the reviews they have received, so I asked the team if I can rather take it to my preferred service provider.

They explained the different criteria applicable, what I would need to provide them with form my side (the quote from my preferred repairer) and after assessment, I signed a disclaimer/waiver form). The team process. My vehicle is being repaired by a company we trust.

I am very happy with the service I received from the iWyze team (Mpho, Banele and Naledi), you guys are stars and thank you.