TK
Teboho K
1 reviews | Active since Jun 2013
02 Feb 2016, 10:52
Lack of response
I wrote to Iwyze on 25 Jan 2016 querying some aspects of my insurance contract. Iwyze rep**** on the following day 26 Jan 2016 to some of my queries, other queries that were not rep**** on 26 Jan 2016 and I was informed that \A request was sent to a our senior consultants to contact you with regards the premium review.\"<br> <br> I been waiting for the senior consultants to contact me since 26 Jan 2016. Numerous follow-up were made and I am still waiting for the senior consultant to contact me.<br> "
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iWYZE's replyOfficial
02 Feb 2016, 11:46Hello TMKhumalo,
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that the senior consultant within our Retentions space has still not been in contact with you.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref is MF-***
We can confirm that your matter has been escalated to the Retention Dept. Team Manager and he will be calling you soon to assist with your matter not answered.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that the senior consultant within our Retentions space has still not been in contact with you.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref is MF-***
We can confirm that your matter has been escalated to the Retention Dept. Team Manager and he will be calling you soon to assist with your matter not answered.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
iWYZE's reply02 Feb 2016, 11:46
Official
Hello TMKhumalo,
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that the senior consultant within our Retentions space has still not been in contact with you.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref is MF-***
We can confirm that your matter has been escalated to the Retention Dept. Team Manager and he will be calling you soon to assist with your matter not answered.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team
We are sorry to learn that you are unhappy with the service that you have received from iWYZE and the fact that the senior consultant within our Retentions space has still not been in contact with you.
We appreciate that you have taken the time and effort to inform us of this as your feedback is invaluable.
Your complaint ref is MF-***
We can confirm that your matter has been escalated to the Retention Dept. Team Manager and he will be calling you soon to assist with your matter not answered.
In the meantime, if you have any more enquiries, please do not hesitate to contact us at ***.
Kind regards,
Rodwell
iWYZE Team