Lack of Feedback and Poor Claims Handling (Geyser Burst Claim – 29 January 2026)

I am writing to formally lodge a complaint regarding the handling of my geyser burst claim that occurred on 29 January 2026, as well as the overall lack of communication and follow up from IWYZE Insurance. Following the incident, IWYZE arranged for a plumber to attend and repair the geyser, for which I thank you. However, on the same day as the repair, another plumber was sent by IWYZE to inspect and take photographs of the resulting damage, which included:

Ceiling damage

Bed and household contents damage

Floor damage caused by water ingress

Approximately one week later, yet another plumber contacted me to attend the property again to take additional photographs of the same damage. Despite multiple inspections having been conducted, to date I have received no feedback, no claim outcome, and no communication whatsoever from IWYZE regarding this damage. This complete lack of communication is unacceptable and reflects extremely poor claims management and customer service. Given my ongoing disputes with IWYZE on previous claims, and now this prolonged silence on a further valid claim, I have lost all confidence in the insurer. I therefore reiterate that: I do not recommend the use of IWYZE Insurance. It is also noted that IWYZE has been widely rated as one of the worst short-term insurers in 2025, which unfortunately aligns with my personal experience. Please further note that my policy has since been cancelled due to dissatisfaction with the manner in which my claims have been handled. I request immediate written feedback on the status of this geyser damage claim and confirmation of the next steps for assessment and settlement.