Lack of feedback and non responsiveness

My 63 yr old mothers car was ****** but luckyly was recovered by her tracking company just a few hours later.The car was then taken to the police pound in Ladysmith on the same day.On 16 October, we then sent an claim to her insurance as her car was damaged by the *****, who also stole her wallet with her bank cards and ID document. Rodney then confirmed the receipt of the claim together with the police affidavit.<br> Further details of the claim:<br> Claim Consultant: Rodney Wolmarans ***<br> Claim Number: 908470<br> Policy Number: ***<br> Policy INO: Miss MG Ngwenya (Phone No: ***)<br> Since then, we have not received any feedaback on the status of the claim. All my mother has received is a series of sms's that state that her car willl be collected from the pound, which as nor be done as well as an sms that say her claim is being looked into.We are concerned that our mother who lives alone has no form of transportation almost 3 weeks after the car was recovered to move around and to process her lost documents.<br> Concerned daughter<br> Nhlanhla Ngwenya<br> ***