Lack of feedback and non responsiveness

The service that we are receiving from the consultant handling our claim is lacking. The consultant promised on Saturday to send us a claim number and email address where we can send all documents to him and till today we have not received the email. The call we received was On Saturday the 31st of October 2015.<br> We had to call the callcentre to get an email address to send documents and a claim number from the call centre and the agent dealing with our claim hasn't called s since Saturday. He has never given us the claim number or progress of our claim. The email that was given to me by Nothando is: [Email Removed] and the claim number is 911671