Lack of feedback and assistance:

My policy was cancelled without 1) a reason 2) no notification to myself the policy holder. When I called in out of the blue to request policy docs I was now told the policy cancelled due to non-payment. I wondered how as I recalled my debit order went off successfully. Then I was promised a call to re-instate and a consultant called and we rescheduled and I called back and left a message. Then someone also called at a time we had not agreed on and I called back. I then called and called during the month on numerous occasions and still nothing. I don't know what to do to get assistance, the call center drops calls or takes messages that are not returned.