Lack of customer service with consultants and poor service from IWYZE

I recently cancelled my insurance with Iwyze due to dissatisfaction with their service for years especially when it comes to Buildings & TYRE insurance but to my suprise, their cancellation letter they indicate the reason for my cancellation as due to "dissatisfaction with claim rejection"and unfortunately there had been no such. It goes to show how they have lost their customer service standards as I specifically indicated to the consultant that the current claim I will sort out myself as I had requested numerous times for their assistance with no response worse the one time when I had an emergency and I was told its not an emergency claim. I later requested to sort it out myself and it took them months to reimburse me as somehow they had different description which was not related to my claim and funny how the consultant that took down my claim could recall what I had logged and which was not the same as what was written on the system by my allocated advisor. I honestly would not recommend IWYZE to anyone at this point in time, I have been their customer since 2012 but today I can honestly say they are one company one does not need if they want service especially for buildings or home contents insurance.