LACK OF CUSTOMER SERVICE

Iam literally disappointed by IWYZE after being their customer for long I wrote an email to move my debit order from the 15th to the 31st of each month IWYZE didn't bother to answer, I then called and spoke with the lady who told me that I would pay a pro rata of R700 on the 15th then month end IWYZE will debit R1400, then we agreed about that, last week Friday I got messages from IWYZE informing me that I didn't honor them regarding my premium I was mad I called them and hold for 30 minutes but when it's my turn the call was just dropped I called again today the 28th same thing happened I hold for nearly 20 minutes when is my turn the machine told me that the person in that Extension is not there after few minutes the call was dropped What kind is this nonsense of lack of customer services at IWYZE, after being a with them for nearly 7years..iam very DISAPPOINTED..fix your problems before you loose customers, Aarghh!