Lack of communication

I logged a claim and the assessor by the Name of Rassie asked me to get accident repot,settlement later and proof of car registration.which I did mail to him on the 23 December 2015.I then met with him 28 December 2015 he the promised me to give me the feedback on the 4 January 2016 but now when I try to call him he does not answer my calls, I mailed him incase if he was busy with another client but nothing is happening.<br> <br> I extended my leave because I wanted to sort this out before I go back to work. I have been trying to get hold of him since 10:15 today (4 January 2015). I really don't know what to do anymore because I even called his office but they told me theyou cannot help me I will have to wait for him.<br> <br> Shame Iwyze is no go area, I wouldn't advice anyone to commit on such a stressful insurance. All I needed is a feedback so I can start planning the way forward.