Lack of communication

Can someone please let me know what is happening with regards to my vehicle repairs that is incomplete. The damages on my car have not been restored in full. Passenger side rear wheel was damaged in the accident but the repair shop never conducted repair to the wheel. Drivers side Black Trim and Handle was seen too, I took the car in last week, emailed them and yet, no email to me, I had to send a email myslef. I also want to know what the status is of the Legal case against the 3rd party that collided into my car. I communicated with Ronelle Harvey and AADIL AKOOJEE last on the 12th April. These people do not respond to emails, i need to know if there has been any progress on getting my money back, I paid for excess, i lost my No claim Bonus, and i paid R5000 for car rental. Where do i stand? Please let me know, i'll be happy to take my business elsewhere. Please Jack up communication to your customers.