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wesley M

1 reviews | Active since Aug 2017

31 Jul 2020, 11:24

Join at your OWN RISK !!!!!!!!!!. NO SERVICE !!!!!!!!!. THEY DONT CARE.!!!!!

So after ive been asking for the assessors report for 23 days and not been given one , this is the feedback on the 20/07/2020 from iwyze

I do apologize for only responding to your email now as I have been waiting for feedback from the assessor Kindly note that I have just received communication that the assessor will contact you to come and view your vehicle and provide us with feedback on the way forward The assessor will keep us updated on the progress in order for us to provide you with the feedback as well You also welcome to send me an email if you need any further assistance

Then on the 28/07/2020 - i received this The towing has been arranged for your vehicle to be towed back to your premises I have also received communication that the vehicle will not be inspected as the damaged is not accident related You would not have been able to drive the vehicle for another 3000km without having any issues Should you have driven the vehicle for only 5km after it was collected or completed with the repairs it would have caused problems.

I rep**** the same day with - When will the towing happen ? may you also kindly forward me all the communication from the panel beater and assessor please, I have asked for this information for 3 weeks now.

on the 31/07/2020 i received the following from iWYZE - I have been informed that your vehicle has been delivered to you? You are welcome to contact the assessor directly on *** to communicate everything with them

i rep**** with - Yes, my Vehicle was delivered to me yesterday. I am asking iwyze as my insurance for the communication between you and the assessor I PAY iwyze and NOT the assessor, you been saying that all of this can be made available to me at my request, for the last time can I PLEASE HAVE THE COMMUNICATION I ASKED FOR.

and the final answer i got form iwyze was - As advised, you are welcome to contact the assessor directly to assist you with feedback.

I have been paying my insurance for 3 years no claim and when i needed them most they nowhere.

0
Replies (1)
iWYZE
iWYZE's reply31 Jul 2020, 11:46
Official
Dear Wesley
 
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
 
We have escalated the complaint to the relevant department for assistance.
 
Regards
The team at iWYZE