Iwyze's horrible customer service

I lodged I claim more than 3 weeks ago on the 8th of January 2022, today is the 31 January 2022 and they are yet to conclude my claim. It is difficult to get hold of them and they do not have answers when one finally does. I feel very victimized by them and it is as though they have no interest in their clients. The Cheapest and worst insurance I have ever had.