IWYZE/QUEST SOLUTIONS - PATHETIC SERVICE AND DISHONEST BEHAVIOUR - ********* PRACTICE

In July of 2022, an Iwyze customer smashed into my vehicle from rear whilst I was parked at a stop street, legally Iwyze is liable for the total cost of my damages, firstly they never contacted me, I had to always call them after their customer gave me the run around for months. I then eventually got the claim number and submitted my claim only to be advised they would cover a portion of my claim, they also are costing my parts on alternate parts when I had original parts on my vehicle. why should I be disadvantaged by an incident that was totally not my fault. I had never received a single call from Iwyze, their service is pathetic because even though I am not their client, third party claims is part of the benefit they do offer their clients, The manager (Ravind) that I requested call me, was more interested in defending his staff than listening to my case, he was defensive and refused to listen the allocated consultant has never once called me (Mikaylin Govender), now they want to short pay me after 6 months of waiting on them, driving around in a damaged vehicle, whilst their clients claim was sorted out, is it fair that they disregard their liability to a claim, their flippant responses show that they are not an insurer who cares about their client or their clients interests, their own client complained numerous times that she does not get feedback from them and that their service is so poor that after her claim she will be moving insurance companies. I want my vehicle restored to its original form, this is no fault of mine, Quest claims who acts on behalf of Iwyze has treated us very poorly and I will never encourage anyone to insure with Iwyze if they deal with such unprofessional and dishonest affiliates. Really sad and disappointing!!! All I want is my vehicle they way it was, that is all.