IWYZE/OLD MUTUAL CAR INSURANCE ROAD SIDE ASSISTANCE NOT RELIABLE IN AN EMERGENCY

Dear IWYZE /Old Mutual Car Insurance Road side assistance, I am appalled with regards to the incident that happened on the 29Th of January 2022, i needed a jump start for my car, my car battery was flat, i called your roadside assistance number and i was told my benefits were finished, i asked how come when the year has just started, the lady who was helping said i must call the claim department on Monday, and i was told the only thing you can do for me is find a company who assist with the jump starting and i will pay cash for it, i asked how much will it be the lady said she does not know she will call and find out for me, she called three companies, the cheapest she could find was R500, I told the road side assistance lady i do not have that money on me in cash, its at night the are no ATMS near where i am stuck at, the lady said the is nothing they can do for me further but to call the company who can jump start for me. Assistance came and i was charged R500 i had to borrow money from he place i was stuck at as Diamond company who came to jumpstart my car refused to help without the full amount of R500.

IWYZE/Old mutual let me down in a sense that no one could explain to me why benefits are finished when the year has just started and i must call on Monday and i needed help on a Saturday.

IWZE/Old Mutual Insurance roadside assistance showed me that their clients life are not important if i could not put the R500 together it means i would have been left there for how long i do not know, as i was stuck at night. The only thing you could was to ask if i am safe.

I Pay R1300 monthly without fail and i pay my insurance with no benefits of working from home since COVID-19 STARTED

I would like to claim my R500 back i paid to Diamond Company for jump starting my car.

I have been with IWYZE since 24 January 2020