Iwyze worst service ever

My mom's vehicle was involved in an accident more than a month ago and it is still parked in the garage because the insurance consultants are not processing our claim. To start with when we call the call centre it takes forever before anyone answers the phone, which is understandable because of the covid pandemic and the fact that most people are working from home. We had to call more than 5 times before we could get through to a lady Nonhlanhla Ndlovu. When I explained the issue and challenge to her she promised to call us back on the same day after 12pm. That was on 10-06-2021, it's been more than 10 days. The next day when we called to do a follow up a gentleman Fezile Mabuda answered the phone as Nonhlanhla was busy with another call. Fezile seemed eager to assist with our matter and gave us a reference number. That was the last we heard from him as well. Having spoken to two representatives on the same day and they don't treat our matter with any sense of urgency gives an impression that this is how Iwyze are accustomed to doing business. They need to have the same attitude and sense of urgency on processing claims just as they do when recruiting new customers.