IWyze worst service ever during my car accident

I got into a car accident on Monday morning, I called IWyze for assistance, they immediately told me they are sending a tow truck over without asking if my car was still functioning or not. I couldn’t get hold of the police and asked for assistance on the line with an iWyze consultant who promised to assist to no avail. I was in shock but the iWyze consultant didn’t even bother to offer guidance on what I should be doing while on scene. Then my car was towed. No one called me to log a claim or ask how I’m doing, where my car is, I actually had to call iWyze again. The lady who was on the line this time was so rude, she asked why I allowed people to tow my car when it’s still functioning. To which I told her, I was not given any options. She said she would send an email with the documents I would need to register my claim, which I did not receive. Then I went to the police station to complete an accident report. The next day I had to call iWyze again requesting clear instructions on what I need to be doing, they sent me the list of documents I need to provide and I remanded as quick as possible. What is concerning is that they asking for a copy of the accident report, which I didn’t get from the police. I was only provided with a case number by the police, which I shared with old mutual. The towing company is calling me asking for updates on the claim, which I think is ridiculous cause they should be calling old mutual directly. I purchased my car in March, it’s brand new and only hit on the side, which can be fixed within a month, but the process is dragging. An assessor contacted me on WhatsApp for pictures, after I sent pictures and asked him / her questions they didn’t respond. Essentially no one cares, I’m the one running after the insurer to help me during this time of distress and their service is so bad. I’m so disappointed cause I trusted this brand before but I can’t wait to leave. My car is new abs could be stripped right now at a towing company that old mutual works with but is not in communication with?