Iwyze Worst service ever

I joined iwyze in 2018 with a basic access fee of R4500, 2020 26 of May I was involved in an accident submitted a claim the 28th only for them to respond a week later and be told to pay double access I then questioned them why the double access fee it’s apparently night express additional access which was very new to me I question when did that come to place in my contract apparently 2019 well ok changes were made I then asked them who they communicated changes with they mumbled and later said they sent communication I ask them to send proof that they indeed sent communication and requested the initial sign up agreement to find out the form of communication selected till to date I have not received anything from them sitting with an unfixed car , even so I asked Eva the lady that was processing my claim where in the contract is the night express additional fee clause she decides to be ****y n quote pages of the contract which she knows very well that iwyze only has audio agreements, I called Matshidiso who is apparently was doing the admin on my claim and she also since went AWOL on me sent communication to their customer care and to thantsa requesting signed agreements till to date I am ignored