iWyze - Worst Claims processing

Worst service ever received from our insurance. Been with them for many years, no claims. First vehicle claim due to an accident, logged on 27 December 2019. No feedback or follow-ups received, we've had to phone every time for information and still my car is standing and not yet repaired and it is already 14 January 2019. Would definitely not refer anyone to iWyze and will be looking out for a different insurer/broker.