IWYZE won’t refund me my money

I cancelled my policy with IWYZE last month but they won’t refund me my premium telling me I cancelled on the 26th of the month I cancelled my policy last month; however, I was informed that I would not be refunded my premium because the cancellation was processed on the 26th of the month. I find this unfair and unclear, as I cancelled my policy timeously and was not made adequately aware that cancelling on this date would result in forfeiting my refund. In addition, I am extremely dissatisfied with how my accident claim was handled. After being involved in a car accident, IWYZE refused to repair my vehicle, stating that I was required to pay an additional 20% of the vehicle’s value on top of the excess fee because I had not gone for a vehicle inspection. This requirement was not clearly communicated to me beforehand. As a result, I was forced to repair my vehicle out of my own pocket, which caused significant financial strain.