ZP
Zingisa P

1 reviews | Active since Aug 2020

13 Aug 2020, 10:35

Iwyze will leave you hanging...

I have been without a vehicle since the 13th of July 2020 no courtesy vehicle from iwyze although I am Comprehensively Covered (Business), Not having a vehicle doesn’t only have negative financial implications but restricts me from performing my duties and attending meetings as and when requested.

I have submitted everything you have requested and you have acknowledged that you have received all the documents (on an email dated (30/07/2020 from Boitumelo) but still no response from your assessors till today.

I have found myself being at your mercy as if I am not a paying client who deserves to be treated with some level of respect.

I am very very disappointed on the treatment I have received from iwyze from my very first claim October last year although I have been with the Company from April 2012(7 full years) , you have managed to frustrate me and I cannot say that trusting with any of our vehicles was the best decision we have ever made.

As iwyze you have not given us the peace of mind that comes with having insurance.

Zingisa Poto

0
Replies (2)
iWYZE
iWYZE's reply13 Aug 2020, 13:23
Official
Dear Zingisa
 
 We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
 
 We have escalated the complaint to the relevant department for assistance.
 
 Regards
 The team at iWYZE
ZP
Zingisa P's update13 Aug 2020, 15:33
Reviewer Update
Afternoon, I got a call from Iwyze asking me numerous questions , I feel interrogated and I also feel like Iwyze is trying to find ways not approve the claim. I am still not happy am sure you are going to decline the claim anyway am not expecting anything better from Iwyze. I have lost faith in your brand.