IWYZE VS Customer

Since my accident on the 4th September 2023, it was one nightmare. My vehicle was uplifted to a panelbeater on the 20th September 2023 , I will only received my vehicle back by the 20th October 2023 thanks to the claims department. I received a rental vehicle through the insurance, on the 5th September 2023, so now you can understand why I'm very frustrated about this. When receiving my rental vehicle I had to pay more then R3700 out of my pocket which was never mentioned to me on the day I take out the insurance on my vehicle. Now my 30 days expired on the 3rd October 2023, when asking Iwyze who is going to be responsible for the extended payment of the lease vehicle because this was there process that took long the lady told me send an email if you unhappy. I write this review because this is very unacceptable because I was not the one delaying the process and now I have to pay between R12000 to R15000 for a lease vehicle to have, if they have dealt with this matter urgent I could have have my own vehicle back by now. Roughly what me as a customer will be paying out of my own pocket for costs you don't budget for is almost R23000, who can afford this kind of money. I feel IWYZE must pay for extended lease rental till I get my vehicle from the panelbeaters. They took there time with the claim and lifting the vehicle to the panelbeaters. This is a wake up call for me with this insurance!!!