Iwyze used a non-VW approved panel beater compromising my mechanical warranty and car parts ******

On the 12th of December 2021 I was involved in an accident and my vehicle was towed to an unknown location in Kuruman. Iwyze did not bother to inform me where the vehicle was towed to and I had to call to find out where it was. No information was provided to me besides that i had to call every time to get an update on what was going on or progress. On the first week of January 2022 I called and no one could give me any information what was going on. on the 11th of January 2022 authorization was given to Top car Kuruman to continue with repairs of the car. I then received notification from the panel beater that they have ordered parts and are awaiting them and are expecting them in 4-7 work days. Those days lapsed and I called Iwyze to find out the progress of which I was met with hostility from consultants and later Boitumelo Lethwane. I then asked the insurance to ensure they fast track and I was told I must call the panel beater myself by Boitumelo. I also requested for the quotation of the repairs since I have not received anything from Iwyze and I was never sent those documents. The panel beater sent on the 21st of January 2022 that they are still awaiting parts.

On Monday the 24th of January I then decided to call the panel beater myself for the quotation and they provided me with one and there was fog lights on the quotation that were never damaged. I then called them to enquire about this and no one could answer me at the panel beater but I was told by the gentleman by the the name Peace that they are waiting for the fog lights. I then decided to contact VWSA to find out if the panel beater is approved by them and to my surprise they were not. This time I was communicating with Mandisa Xulu, who is Boitumelo's team leader and I communicated the information and she apologized that iwyze used a Non-VW approved panel beater. This was gross negligence by Iwyze to compromise my car's mechanical warranty. I then enquired with VWSA on the implications for which I was told that if the car may have mechanical issues and its linked to the panel beater's workmanship I will have to pay for the repairs even if it can be taken to an approved service provider. Iwyze was not taking any accountability for the negligence and compromising my vehicle and was using ************ tactics when I told her I will take this to the ombudsman. She was arrogant and not sensitive to this matter as she saw no wrong doing and she thought taking it to an approved panel beater will mean the warranty will

On Tuesday the 25th of January 2022 I decided to go to the panel beater myself and upon arrival I was taken to the repairs workshop so I can view the car. They told me they are waiting for delivery of the fog lights for which I demanded to see the bumper and lights that were taken from the car and the guys that were working on the car said they couldn't give me a response because they do not know where the missing parts are. I was then referred to Dian Slabbert the Workshop Manager who told me the bumper and all accessories were ****** and they will be paying for this. and I later enquired about the delay and he said they are waiting for the fog lights. I told them not to touch my car at all as they have already compromised on the mechanical warranty.

I later informed Mandisa regarding this and all her responses were arrogant and she denied that any parts were ****** and she did not bother to investigate for which I then requested to speak to her superior Lysandra Venter. Her superior responded regarding the mechanical warranty but did not give me any feedback on the investigation of the ****** parts. I demanded a courtesy vehicle because the repairs are delayed by the ****** parts which the panel beater never reported to the police nor inform me about the parts but decided they will replace them. The panel beater lacked transparency. Lysandra venter refused to give me a courtesy and said the panel beater also did not have. I then decided to not take the offer of my car being repaired and Iwyze will take responsibility for mechanical warranty as I have realized even if I have left the insurance, Iwyze will not be sensitive to anything nor will they care but will give me a runaround should they need to fix my car and I demanded a replacement vehicle that is not compromised and I will not be linked to anything by Iwyze in the future.