IWYZE unreliable car insurance ever

The drama continues. If you have a glass claim with IWYZE you are guaranteed it will take more than a month to have it replaced. I submitted my claim on the 18th. On the 18th I was called to arrange for the fitting. I indicated I will be in JHB in the week of the 24th. Only coming back to KZN on the 2 May. Auto ***s suggested to forward my claim to their JHB. JHB branch called me on Friday to arrange for a fitting in the 4th. Again I told them I was in JHB only for a week. They then said they will return my claim back to Durban. This morning I got a call where I told to pay on my excess before they can order the glass. 3 weeks later my glass has not been ordered. Let alone that it’s first time I’m told about the ridiculous upfront payment. My second drama. I submitted 2 claims one for the glass and the other for the scratch. My son closed the gate as I was driving in and the gate scratched the rear of the car. IWYZE says I must pay double my excess which is about R11k. I bet the repairs would be much lower. It sounds like I would have been better off knocking another car or being bumped by another. Besides that I’m still waiting. Three weeks later I have been kept busy with calls and requests but no repairs. Guess what my premium went off on a public holiday without any stories.