Iwyze - the worst service experience by a mile

Complete lack of communication skills. Filled in their online form, requested a call back, called and emailed and 3 weeks later I still wait for someone to get in touch with me. I pay every month for gap cover - thank goodness it was not an emergency or I would be in deep trouble. Who knew adding a dependant to your cover is almost impossible when you dealing with Iwyze. I would stay far away from them, perhaps I should also start looking at alternative solutions. Imagine what it will be like when I need them to actually cover me.