MK
Mebe K
1 reviews | Active since Jun 2024
17 Jun 2024, 11:25
Iwyze, The worst insurer in South Africa
On the 2nd of June my partner was involved in a car accident, which was reported with the Police and Iwyze as her insurer. Iwyze then requested that my partner goes back to the police station to get copies of the AR, Tracker report, pictures of the accident and that of the person who crashed into her. All of which she got and sent to them via email. She then called to no avail trying to get a response as to the status of her claim and to this day Iwyze refuses to take her calls nor have they responded to her claim. Iwyze as an insurer is very useless and isn't helpful in any way when their own client is in trouble and needs their assistance as per their contract. My partner is very frustrated by their treatment as they refuse to help her and it's now the 17th and still no response or assistance from them. My partner is now trying to cancel her policy and sign up with another insurer who is regarded as one of the best car insurer's in S.A but they still refuse to help her. How useless can this company be?
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Replies (4)0
Replies (4)
iWYZE's replyOfficial
17 Jun 2024, 12:23Good day Mebe,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
iWYZE's reply17 Jun 2024, 12:23
Official
Good day Mebe,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
MK
Mebe K's updateReviewer Update
17 Jun 2024, 12:45That is all you know to do, to escalate. You mean to tell me that since the day of the accident being reported, you've been escalating? This isn't good enough and we won't even hold our breathe when it comes to getting this claim resolved. The fact that you have only waited to respond because of a bad review and not the correct way shows your lack of professionalism as an insurer. We expected a call resolving this claim but as usual you respond via a generalized response without even giving a turnaround time. Shame on you Iwyze, you are indeed a useless insurer and not worth the contract my partner signed. No wonder we are dropping all and any policy's we have with Old Mutual.
MK
Mebe K's update17 Jun 2024, 12:45
Reviewer Update
That is all you know to do, to escalate. You mean to tell me that since the day of the accident being reported, you've been escalating? This isn't good enough and we won't even hold our breathe when it comes to getting this claim resolved. The fact that you have only waited to respond because of a bad review and not the correct way shows your lack of professionalism as an insurer. We expected a call resolving this claim but as usual you respond via a generalized response without even giving a turnaround time. Shame on you Iwyze, you are indeed a useless insurer and not worth the contract my partner signed. No wonder we are dropping all and any policy's we have with Old Mutual.
MK
Mebe K's updateReviewer Update
17 Jun 2024, 12:48My partner spoke to your call centre agent this morning looking to cancel her policy, all that she got is that he will look into this and escalate to the necessary department and call her back, it's over 2 hours now and still no call. So, we will not hold our breathe when it comes to Iwyze resolving this claim. YOU ARE THE WORST INSURER IN SOUTH AFRICA, FACT!!
MK
Mebe K's update17 Jun 2024, 12:48
Reviewer Update
My partner spoke to your call centre agent this morning looking to cancel her policy, all that she got is that he will look into this and escalate to the necessary department and call her back, it's over 2 hours now and still no call. So, we will not hold our breathe when it comes to Iwyze resolving this claim. YOU ARE THE WORST INSURER IN SOUTH AFRICA, FACT!!
MK
Mebe K's updateReviewer Update
18 Jun 2024, 11:15Dear Iwyze
What game are you guys playing? A lady from your call centre just called asking for a bank statement which was sent to you. Why is it that at time of a claim, you guys behave as if the claimant doesn't have a policy with you guys? You requested: (1)Bank statement (To see monthly payments of premium) (2) Accident Report (3) Tracker report (4) Assessment report for vehicle. All these have been sent to you since the 2nd July, yet today you guys have the gaul to request a bank statement that has already been sent to you. Why don't you guys cancel this ****** policy instead of playing whatever this game you guys are playing?
What game are you guys playing? A lady from your call centre just called asking for a bank statement which was sent to you. Why is it that at time of a claim, you guys behave as if the claimant doesn't have a policy with you guys? You requested: (1)Bank statement (To see monthly payments of premium) (2) Accident Report (3) Tracker report (4) Assessment report for vehicle. All these have been sent to you since the 2nd July, yet today you guys have the gaul to request a bank statement that has already been sent to you. Why don't you guys cancel this ****** policy instead of playing whatever this game you guys are playing?
MK
Mebe K's update18 Jun 2024, 11:15
Reviewer Update
Dear Iwyze
What game are you guys playing? A lady from your call centre just called asking for a bank statement which was sent to you. Why is it that at time of a claim, you guys behave as if the claimant doesn't have a policy with you guys? You requested: (1)Bank statement (To see monthly payments of premium) (2) Accident Report (3) Tracker report (4) Assessment report for vehicle. All these have been sent to you since the 2nd July, yet today you guys have the gaul to request a bank statement that has already been sent to you. Why don't you guys cancel this ****** policy instead of playing whatever this game you guys are playing?
What game are you guys playing? A lady from your call centre just called asking for a bank statement which was sent to you. Why is it that at time of a claim, you guys behave as if the claimant doesn't have a policy with you guys? You requested: (1)Bank statement (To see monthly payments of premium) (2) Accident Report (3) Tracker report (4) Assessment report for vehicle. All these have been sent to you since the 2nd July, yet today you guys have the gaul to request a bank statement that has already been sent to you. Why don't you guys cancel this ****** policy instead of playing whatever this game you guys are playing?