IWYZE - the disappointment is in the name!

Yip, me again - please can management listen to the recorded call I received from someone there at 9:56 this morning regarding my cancelled policy due to your inability to provide the service you so richly promise. There is a way to deal with a client you have grossly mistreated and that phone call will proof she should not be working in that department. I do expect a phone call from a manager with an explanation as well as a date of my policy refund by the end of today!