Iwyze - terrible service

My car was broken into three weeks ago. They broke into the car by breaking the lock and attempted to ***** the car. In the process items were ****** from my car boot.

Iwyze has provided us with some of the worst service I have ever experienced. A week after the car was broken into, the only progress updates we had received were 2x copy & paste SMSs which stated that our claim was being validate - I decided to call customer care only to be informed that our claim was still being validated without any insight into when the validation might occur. The weak excuse provided for this extremely delayed process was that they were unable to get through to the police. It took them ten days to validate the claim (nearly two weeks after the break in). They only validated the claim after I called a second time and sat on the phone for almost an hour voicing my displeasure with their service. When the claim was finally validated and the repairs were finally approved, the repair company was not informed where the car was located. The repair company has been much kinder and much better at keeping us in the loop than Iwyze was.

Three weeks have passed since the break in and I still do not have my car back. To add to the frustration, when we inquired about the items ****** from the car, Iwyze claimed to not have known about the ****** items and, after numerous emails and phone calls, informed us that we would have to open a separate claim for the ****** items.

After a traumatic and stressful situation, an insurance company is meant to assist and help ease the strain - Iwyze did the exact opposite - making this stressful experience even more difficult to deal with.