Iwyze take too long with vehicle claims

The service from this insurance is very slow , I had an accident on the 25 May 2022, logged a claim on the 26 May 2022. Today is 27June 2022 time 16:22 my claim has not been finalized. It seem like 2 people are handling my claim Hlrngiwe and Salome , because I phoned on the 14 May I was told Salome is on study leave , the she phone me on the 22 May and asked some questions on the 23 I was phoned by Hlengiwe asking the same question as Salome, I questioned this and she told that she is writing ( this lady sounds very rude her tone of voice ) .

All went quite I phoned today 27 June was Answerd by Hlengiwe and she had more set of questions to ask. And also asked if Salome has phoned me and advised that she will come back to me , the time is 16:30 no one has phoned me. This company is playing delaying tactics and I don't know why. The day I had an accident I asked to emergency overnight accommodation was told they don't offer that, to my suprise it's on the contract. Never assisted .

This is very exhausting Iwyze.

Regards Patrick Letjoko