iWYZE sucks

I submitted the claim on wyzeHUB on 27 June 2021 and also requested a callback. iWYZE promised to call me back within 48 hours. They did not keep their promise. I then called them on 29 June 2021. It was then discovered that my claim that I submitted online has not been attended to. Nevertheless, claim was lodged. The representative promised me that I will receive feedback every 48 hours. Few minutes later, I received a phone call from the assessor, who requested photographs of car. I handed over all the required documentation. Once again, I heard nothing from iWYZE. Two days later on 2 July 2021 , I contacted the assessor. The assessor informed me that they have handed over all information to iWYZE and are awaiting authorisation from iWYZE. I then contacted iWYZE once more. The representative apologies and said someone will contact me. Another promise that was not kept. On 7 July 2021 I contacted iWYZE yet again, and the representative informed that the person handling the claim will contact me before end of the 7th July 2021. Yet again, no one contacted me. It is rather troubling that iWYZE offers insurance products, and yet they do not want to fulfill the claims.