IWYZE STOLE MY MONEY!!

Canceled my car insurance at the end of last month, I was told it was after the payment run has been finalized so I will still be debited but refunded within 10 days to which I agreed.

10 days later I called them and was told "it will be made in the next 10 days and we don't have a direct line to finance to garauntee this through a confirmation email".

It has now been 24 days into the month and still no refund. How can an organization have such a flawed internal process?? Customer care is only take to procure new clients but not when an existing one has decided to leave.

DISSAPOINTING.