iWyze still not so wise.

I have for nearly a month now trying to contact iWyze by email regarding my car insurance, but to no avail. I emailed them on 7 August, 8 August 2018 and again on 23 August 2018. An email response under Ref. ********** 5 was received on 23 August 2018 promising a reply to my enquiry within two days. It is now 4 September 2018 and still no reply. One would think a subsidiary of Old Mutual would be far more efficient than this. What would have happened if I had had an accident and had to wait this long for assistance? Out-surance is looking better and better every day.