iWYZE - Still not so sharp

5 Months and waiting...

I called on the 7th of May 2021, luckily I was not holding my breath as Flippie would have me dead, and it would NOT be covered due to iWYZE just changing agreements without customers knowledge. They are banking on me being tired of fighting for my money. NEWSFLASH iWYZE, while you are robbing your clients blind with what you deem as pennies, we clients are struggling not only with the economic effects of a global pandemic, but the pandemic of poor customer service which also seems to have been going around in your company. Barring the minority like Tebogo, who was clearly vaccinated and didn't catch the bug of absolute disregard, I am absolutely SHOCKED at the level of customer care and service. I re-iterate to ALL clients, please check your polices and your cover because you are probably not covered, and no one at iWYZE really cares. They conveniently take meetings when a customer who has been flagged as "GATVOL" calls, and I wouldn't be surprised if their ringtone for me when I call is "coffee time". It's a pity there is no ICD code for "reached wits end".

I am STILL WAITING for feedback as promised after my last complaint (20 days), I AM STILL waiting for someone to call me back, I AM STILL WAITING for my money I AM STILL NOT COVERED!