TM
Tiyiselani M

1 reviews | Active since Mar 2023

17 Feb 2024, 13:02

IWYZE *****STERS

I was involved in the car accident February 2023. This is what's currently happening: The Insurer rejected the claim on the 10 March 2023 based on the report produced on 13 March 2023. This suggests that the Insurer rejected the claim before receiving collision science report, which forms the basis of the rejection of the claim. The Insurer after being questioned by the Insured produced a different date of 13 March 2023 which the Insurer is claiming that this is a correct report with the description of the vehicle after the claim was rejected on the 10 March 2023. Another discrepancy identified in the letter dated the 08 June 2023 with the corrections indicates that the collusion science report was compiled by Jacques Du Plessis not Peter Walker on the 13 March 2023 after the Insurer formally rejected the claim on the 10 March 2023. Again, this incongruity creates uncer*****ies and doubt on the process undertaken by the Insurer and decision reached.

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Replies (1)
iWYZE
iWYZE's reply17 Feb 2024, 17:12
Official
Good day Tiyiselani M,

We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.

Regards
The iWYZE Team