iWYZE *****ing Monies

Apparently iWYZE bought over Mutual & Federal. Policies etc. So on our August statement we saw that monies was deducted from our account for some kind of policy. I contacted iWYZE, requesting them to cancel and refund monies as we never took out this policy. After a week, still no feedback. I again requested them to get back to us with a matter of urgency. They eventually contacted the main account holder to confirm cancellation. Once that was done, I requested a refund again, and I was told that we need to give a month notice. Which was not my question in the first place. After stating that, I was told that the policy was taken over from Mutual & Federal. THERE WAS NO POLICY WITH MUTUAL AND FEDERAL!!! So I requested a refund again and ask an explanation as to where they got hold of our details. AND I AM STILL WAITING FOR A REPLY!!!!