KT
Keegan T
1 reviews | Active since Jun 2014
01 Oct 2024, 21:45
Iwyze should change their name
I am not sure how Iwyze is linked to Old Mutual, but I am very disappointed in how they are handling business. Got debit orders going off from my account, even after declining these specific services. Maybe Old Mutual should review their position.
Helpful (0)
Replies (5)0
Replies (5)
iWYZE's replyOfficial
02 Oct 2024, 09:42Good day Keegan,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
iWYZE's reply02 Oct 2024, 09:42
Official
Good day Keegan,
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and regret to learn that our service has disappointed you. Kindly be advised we have escalated your query to the relevant department to assist further.
Regards
The iWYZE Team
iWYZE's replyOfficial
03 Oct 2024, 18:31Good day Keegan,
The team has been trying to contact you with no success. Please tell us when it will be convenient for us to contact you.
The iWYZE Team
The team has been trying to contact you with no success. Please tell us when it will be convenient for us to contact you.
The iWYZE Team
iWYZE's reply03 Oct 2024, 18:31
Official
Good day Keegan,
The team has been trying to contact you with no success. Please tell us when it will be convenient for us to contact you.
The iWYZE Team
The team has been trying to contact you with no success. Please tell us when it will be convenient for us to contact you.
The iWYZE Team
KT
Keegan T's updateReviewer Update
06 Oct 2024, 18:30Hello iWyze,
Someone from your car insurance dept contact me Friday. I have asked that Life and Funeral phone me. Still waiting for the voice recording. I want my money refunded in full by the end of the week, otherwise I will need to speak to my lawyer as well as alert the newspapers of Old Mutual's ******* activities.
regards
Keegan
Someone from your car insurance dept contact me Friday. I have asked that Life and Funeral phone me. Still waiting for the voice recording. I want my money refunded in full by the end of the week, otherwise I will need to speak to my lawyer as well as alert the newspapers of Old Mutual's ******* activities.
regards
Keegan
KT
Keegan T's update06 Oct 2024, 18:30
Reviewer Update
Hello iWyze,
Someone from your car insurance dept contact me Friday. I have asked that Life and Funeral phone me. Still waiting for the voice recording. I want my money refunded in full by the end of the week, otherwise I will need to speak to my lawyer as well as alert the newspapers of Old Mutual's ******* activities.
regards
Keegan
Someone from your car insurance dept contact me Friday. I have asked that Life and Funeral phone me. Still waiting for the voice recording. I want my money refunded in full by the end of the week, otherwise I will need to speak to my lawyer as well as alert the newspapers of Old Mutual's ******* activities.
regards
Keegan
KT
Keegan T's updateReviewer Update
10 Oct 2024, 05:34I got a call yesterday from someone at Iwyze saying that I accepted these policies. However, last week already, I requested the voice recordings of my conversation/s with them about these policies. I completed the necessary documentation and emailed it to them. I am still waiting for the recordings. From this conversation yesterday, I must believe the consultant's word without evidence. I always had a high regard for Old Mutual, but after this experience, it seems they are like many other companies in this industry. It is not about the client.
KT
Keegan T's update10 Oct 2024, 05:34
Reviewer Update
I got a call yesterday from someone at Iwyze saying that I accepted these policies. However, last week already, I requested the voice recordings of my conversation/s with them about these policies. I completed the necessary documentation and emailed it to them. I am still waiting for the recordings. From this conversation yesterday, I must believe the consultant's word without evidence. I always had a high regard for Old Mutual, but after this experience, it seems they are like many other companies in this industry. It is not about the client.
KT
Keegan T's updateReviewer Update
19 Oct 2024, 07:04So the plot thickens...
I have listened to voice recordings of the discussion about these policies with each consultant from Old Mutual Iwyze. I then went to my bank to find out what happened. After speaking with the bank consultant, the transactions seemed to be registered dc debits. I don't know what this is, but after the consultant discussed this with the manager, it was found to be rejected debichecks...
After further discussion with the consultant, I could not get any definitive answers to my questions as to how this is even possible. In my view, and I hope everyone else's view, it is not legal to take money from someone's account in this way. I am sure if I say this it will not be published, but this is against the law even though this is exactly the problem.
I have listened to voice recordings of the discussion about these policies with each consultant from Old Mutual Iwyze. I then went to my bank to find out what happened. After speaking with the bank consultant, the transactions seemed to be registered dc debits. I don't know what this is, but after the consultant discussed this with the manager, it was found to be rejected debichecks...
After further discussion with the consultant, I could not get any definitive answers to my questions as to how this is even possible. In my view, and I hope everyone else's view, it is not legal to take money from someone's account in this way. I am sure if I say this it will not be published, but this is against the law even though this is exactly the problem.
KT
Keegan T's update19 Oct 2024, 07:04
Reviewer Update
So the plot thickens...
I have listened to voice recordings of the discussion about these policies with each consultant from Old Mutual Iwyze. I then went to my bank to find out what happened. After speaking with the bank consultant, the transactions seemed to be registered dc debits. I don't know what this is, but after the consultant discussed this with the manager, it was found to be rejected debichecks...
After further discussion with the consultant, I could not get any definitive answers to my questions as to how this is even possible. In my view, and I hope everyone else's view, it is not legal to take money from someone's account in this way. I am sure if I say this it will not be published, but this is against the law even though this is exactly the problem.
I have listened to voice recordings of the discussion about these policies with each consultant from Old Mutual Iwyze. I then went to my bank to find out what happened. After speaking with the bank consultant, the transactions seemed to be registered dc debits. I don't know what this is, but after the consultant discussed this with the manager, it was found to be rejected debichecks...
After further discussion with the consultant, I could not get any definitive answers to my questions as to how this is even possible. In my view, and I hope everyone else's view, it is not legal to take money from someone's account in this way. I am sure if I say this it will not be published, but this is against the law even though this is exactly the problem.