Iwyze Short Term Insurance Disaster

My first claim with Iwyze was very disappointing to say the least. I registered a claim on 20/12/2021 to replace my vehicles windscreen,however between Iwyze and their approved windscreen partner Autoboys, it has been a nightmare. I was send from pillar to post by both, the one request approval and the other advise they wiring for the claim to be send to them and I was caught in the middle and their red tape.After several phone calls to Iwyze & Autoboys, and both parties still resolving their internal issues and processes, I decided to replace my vehicle windscreen and paid cash for it. Late afternoon on 21/12/2021, I received a call from Autoboys that they ready to replace my vehicle windscreen,however I must visit them the next day as they about to close. I send an email on 23/12/2021 to Iwyze instructing them to remove the NP200 Nissan vehicle from the policy effective 30/12/2021,suprise suprise this was not done. When I called Iwyze on 31/12/2021 ***) to confirm the removal of the vehicle, the call agent advised that she is busy removing the vehicle only today while I was holding on. A few hours later I received a sms notification that they will debit my bank account shortly with R150. 40 with no explanation. I called Iwyze again the same day and they could not explain the reason for the debit instruction. Up to today nobody at Iwyze has attempted to provide answers on the Unauthorised Debit that went of my bank account. Furthermore I received sms instructions that the remaining vehicle on the policy need to be send for inspections and I need to submit proof that the vehicle is fitted with a tracking device. I called Iwyze again and the call agent could not clarify why this needs to happen, "it was send by the system and that mean you need to provide us with the proof, failure to do that, it will affect your policy and claims" I asked that a manager/team leader or someone senior to call me back with an explanation to this madness. LATER the same day I called again and the person that answered could found the Inspection record and proof of the fitted tracking device with Iwyze. I have send emails to their customers service, online queries, cancellation and even registered a formal complaint with Iwyze Complaint Department, up to today 06/01/2022, I only received automated email alerts from Iwyze that they received my queries. I would like to find out if there is any other avenues that one can persue before referring this matter to the Ombudsman'offices for some kind of help. K Buys