Iwyze service is poor, unprofessional and pathetic

If there was 0 score, that is what you deserve. Your service is EXTREMELY POOR. I reported the claim and I got claim number on the 9th of June, now we are heading to August. I don’t even have outcome of the claim. By the end of this one I’m cancelling insurance with you.

Today is the 23 July, I was made to stay on the line by different consultants, they played around with me. I spoke with Chirel (if that’s her name), Nonhlanhla Ndlovu refused to help me and promised to call back but never did, and a guy who claimed to be Spamandla Mvelase (who is also Sicelo) said he’s going to help me because he is in the claims department, only to find out that he was transferring my call to customer care. Boniswa Mbengwana who claimed to be at customer care department answered but was also not of help to me. The worst part when he (the guy claimed to be Spamandla) answered the phone there was a noise of kids crying in the background.

I’m sick and tired of your service shame, it is worse than poor and you will have to work extremely hard to gain my trust. After this claim, I’m gone. Your service is pathetic, unprofessional, poor.