1 reviews | Active since Jul 2012
IWyze service complaint
I’m really dissatisfied with iWyze service. I was in an accident on 12 Dec 2020. My claim was approved and authorised panel beaters appointed on 30 Dec 2020. The car only reached the panel beaters on the 20th January 2021. iWyze cancelled the rental or courtesy car contract and was instructed to take the rental car back as they have cancelled the rental contract. I tried pleading with them to extend the rental but nothing came out of it. The delay is solely on their doorstep and nothing is coming out of it. I sent an email to iWyze complaint when I lodged a complaint with the insurance ombudsman and still iWyze has not responded. I’m currently renting a car it’s a financial loss to me but unfortunately I have to travel to work daily and further to this the car might be ready in mid March 2021. The delay by the insurance company has caused a lot of frustration and financial loss.
We acknowledge receipt of the complaint and the contents have been duly noted.
Kindly note that our office is in receipt of the complaint from the office of the ombudsman and as per their rules, once a matter is received from their office and being adjudicated, the Insurer may no longer discuss the complaint or merits with the insured. All correspondence will be through their office.
Kind Regards
The iWYZE team
We acknowledge receipt of the complaint and the contents have been duly noted.
Kindly note that our office is in receipt of the complaint from the office of the ombudsman and as per their rules, once a matter is received from their office and being adjudicated, the Insurer may no longer discuss the complaint or merits with the insured. All correspondence will be through their office.
Kind Regards
The iWYZE team