ON
Ofentse N

1 reviews | Active since Feb 2012

16 Oct 2015, 18:52

Iwyze seemingly is preferring double billing

Ever since my dad passed away my mom took over the insurance for my dad's property. Iwyze takes money from my mom's account. Yet they also still set on taking money from my dad's estate (we keep getting smses on my dad's phone). Now we get an sms that insurance is in a cancelled state.<br> <br> I am not sure how insurance for the property can be in cancelled state if money was taken from the person taking over. Please fix this issue asap.<br> <br> This is not fair practice as insurance is covered but you are not doing what you were meant to do.

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Replies (1)
iWYZE
iWYZE's reply19 Oct 2015, 08:40
Official
Hello CPAConsumer,

Thank you for taking the time to write to us.

We do apologise for any inconvenience this has caused your mom.
Your complaint has been escalated to the Client Services Dept. to acknowledge and discuss your complaint with you.

Your complaint reference no. is MF-*** Nomoto, Doreen.

Should you have any queries please email ***.

Best Regards
Tasmin
iWYZE Team