iWyze sales team and underwriting department in shambles!

In early December 2019 I called iWyze looking for a new car insurance provider. I told the iWyze sales consultant I spoke to that my previous policy was cancelled and he went on to accept me as a policyholder. However when the copy of the new policy came through, it didn’t indicate that I had a previous policy cancelled. I immediately called iWyze to point this error out. Since then it’s been a nightmare. I think I have called them more than 20 times trying to resolve this, and in most instances I have to repeat the story over and over again, and I never get to easily speak if at all - to the people in charge of resolving this issue. In my +20 calls to them, I only recall them calling back on 4 instances! Even on Thursday 14 May 2020, which was the last straw for me when I called them – they said NO supervisor was available to deal with my escalation request in the call centre! A big company like that running without some form of management! My gripe is that after having taken at least 4 premiums from me, iWyze has now cancelled my insurance policy and doesn’t take premiums anymore – as it were I actually didn’t have cover ever since they confirmed their employee’s mistake on policy take-on. Now I want to know: 1.) why they are only cancelling my policy now, I’m ASKING FOR A LETTER EXPLAINING THIS and no one seems to be able to know how to type there. 2.) what happens to the premiums I was paying all along when I supposedly had no cover and they were said to be having endless meetings in underwriting etc, as well as having HR disciplinary issues with the poor sales consultant – BUT NO proper worked out resolution with myself the main affected party! SOMEBODY HELP….