Iwyze Runs roughshod over consumer rights

My complaint is made up of both procedure/process followed by insurer and their assessors and their general regard for me as a paying consumer. 1. The assessors' report is inconclusive and does not follow logical steps in establishing cause of damage. Instead, assessor impugns on my personal character and suggests dishonesty on my part, as I have explained in my claim call that I do not know what caused damage to my car. and more to that point, I believe I am a victim of racial profiling and have been prejudiced by the assessor's both conduct and manner of comport. 2. Insurer's correspondence with me has been inadequate, I have not received the rejection letter and other correspondence in writing. 3. Further to point 2 above, I requested an investigation and physical assessment of the vehicle as the original assessor had only assessed the car remotely based on photographs, which is not adequate. 3.1 Once such investigation was undertook, the insurer had inaccurate information related to my car i. They asked me about the wrong vehicle, type and location ii. They asked me for vehicle satellite tracking provider logs, which I clearly stated upon taking the cover that I do not have and do not intend on taking out a satellite tracking service product iii. The investigation is supposedly done and the findings of which have not been made to me, despite repeated attempts to engage with the insurer 4. Attempts to reach the insurer's internal ombudsman, Mpho Molefe at ***, have been fruitless. To this end and true some of the points above, I do not have formal written correspondence from the insurer, save for the policy document to accompany this complaint.

The fact remains that my car's lights are damaged for reasons unknown to me and the insurer has not made an attempt to engage with me in good faith, wholly and transparently. The said damage is causing further harm to my car's electronics and electronic system, notwithstanding the cosmetic value of the entire vehicle. Over above this, I would like placed on record on how poorly and disrespectfully Iwyze treats its customers, and worse for me and others like me, black customers.