Iwyze rejected our accident claim.

Policy number: ***. Claim number: 120 881 8.

This is a desertification from Iwyze, the brief story, I was driving from Newcastle in the early hours of 07 August 2022. Iwyze rejected our claim and say the cause of the fire was due to the poor workmanship that was done on the exhaust meters away where the fire was and that doesn't make sense as I'm not a qualified investigator myself but what they are saying to me it doesn't make sense. On the rejection letter there is no mentioning of the where about the fire started and the cause of the fire.

1. As far as our understanding the car was insure as is and it was taken for the assessment to the company that they gave to us, if their was something wrong with the car they were not going to cove it. 2. The pictures taken on our car shows the heat shield that your said is damaged and that has nothing to do with the fire incident that we have claimed for, as far as the heat shield is concerned it was detached due to the fire that was heating it. 3. On their rejection letter they’ve said that the “poor workmanship on the previous repairs done to the exhaust” I don’t see how true is this as anyone can see that the fire started meters away from where the exhaust was worked on. 4. As far as I know for gasoline to ignite it will need a spark and the combustion will cause the car to explode as they were saying. I will take as assumptions when they say the fuel line was cracked that car uses the injectors that need about 414kpa and once that drop then the engine will stop immediately and the engine light will come on , what they are saying doesn’t make sense.

Iwyze is good on debiting monies when its time for them to pay they don't want to.