mm
mpho.m mpho.m

1 reviews | Active since Jul 2016

26 Jan 2020, 19:18

Iwyze rejected my claim but refuses to share evidence

This is regarding my claim *** with Old mutual iwyze. Basically iwyze rejected my claim alleging that according to their Expert reports, my vehicle exceeded the speed limit.

My simple request is to be provided with the Expert reports including the supporting evidence. Iwyze is however refusing to share the evidence claiming that it's part of their internal and confidential documents.

So, in essence iwyze claims that they have an Expert report and evidence that suggest that I exceeded the speed limit , yet they also won't share that evidence.

How do I know that this evidence even if exists or if it is sufficient ?

Let it be noted that this complaint is not about the decision to reject my claim (for now), but rather about not being provided with a fair opportunity to examine the evidence that was used in rejecting my claim.

0
Replies (2)
iWYZE
iWYZE's reply27 Jan 2020, 08:38
Official
 
Dear Mpho,
 
 We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
 
 We have escalated the matter to the relevant department for urgent assistance and the outcome will be communicated to you soon.
 
 Regards
 The iWYZE Team 

mm
mpho.m mpho.m's update25 Feb 2020, 07:52
Reviewer Update
Iwyze reverted back insisting that they won't share the report and the excuse is that the report is their "intellectual property". This is utterly unacceptable!

Anyway, I have since obtained the report from OSTI so clearly the "intellectual property" excuse is not enough. I will review the report and keep in touch in due course .