iWYZE- Refuses to assist or give updates on my car

We thought Old Mutual was a trusted & reliable company.Until the car that my daughter drives which is insured with them for a good sum that they are quick to bill on a monthly basis was in a car accident & towed away on the 24/03/2015.When we got the car back 30 days later on 24/04/15 from Car World Panel beaters,the car was worse than when it went in & it overheated within an hour of picking it up. <br> <br> The lady handling our account,Pinky Nkoe has since taken her time & gives us bad attitude.She keeps sending us 5 word emails in which she claims to have no information about the location or update on the car. <br> <br> We have been asking to talk to the team leader/manager for days now 40 days later, they still unavailable and in meetings.Pinky claims not to have the assessor's or dealership' number where my car was taken to & cannot give me the report. <br> <br> How does she not have access to their number?They appointed the assessor and towed the car.Old Mutual is not some corner ****a shop,they have all these numbers and should be able to tell a client about the location/progress as well provide a courstesy car in the time being.We have to keep calling and emailing her and she is so rude.