KN
Kelebogile N
1 reviews | Active since Nov 2024
12 Nov 2024, 10:19
IWYZE refuse to pay for my stove claim
I have been paying my house hold contents and only when i encountered an incident with my electrical stove, they refuse to pay the claim and say it is not part of the household content, its a build in. Policy number : *** Claim number : *** Is a stove not an electric appliance? I am devastated
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iWYZE's replyOfficial
12 Nov 2024, 10:33Good day Kelebogile N,
Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your disappointment regarding your claim. We understand how upsetting this situation must be, especially after consistently paying your household contents premiums.
Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your disappointment regarding your claim. We understand how upsetting this situation must be, especially after consistently paying your household contents premiums.
Typically, built-in appliances like stoves are considered part of the structure of the home rather than separate household contents. However, we want to ensure there hasn’t been any misunderstanding or oversight on our part. We’ll review your claim and policy in detail to clarify this coverage and see if we can further assist.
We’ll be in touch shortly with an update, and in the meantime, please don’t hesitate to reach out with any additional questions. We appreciate the opportunity to address this with you.
Regards,
The iWYZE Team
The iWYZE Team
iWYZE's reply12 Nov 2024, 10:33
Official
Good day Kelebogile N,
Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your disappointment regarding your claim. We understand how upsetting this situation must be, especially after consistently paying your household contents premiums.
Thank you for reaching out and sharing your concerns with us. We’re sorry to hear about your disappointment regarding your claim. We understand how upsetting this situation must be, especially after consistently paying your household contents premiums.
Typically, built-in appliances like stoves are considered part of the structure of the home rather than separate household contents. However, we want to ensure there hasn’t been any misunderstanding or oversight on our part. We’ll review your claim and policy in detail to clarify this coverage and see if we can further assist.
We’ll be in touch shortly with an update, and in the meantime, please don’t hesitate to reach out with any additional questions. We appreciate the opportunity to address this with you.
Regards,
The iWYZE Team
The iWYZE Team