sM
solani M
1 reviews | Active since Nov 2017
20 May 2021, 13:25
iwyze really bad experience
Hi my name is Solani I was insured with iwyze/old mutual insurance for my car in 2017 June and unfortunately i got hijacked Golf 6 Gti in November same year 2017 To my surprise the insurance didn't wanna pay up my claim stating lots of things that of which i wasn't even insured with them by that time
On May 2017 on mothers day my Golf6 Gti got hijacked but was found same day by cops of which i was insured with a different company and i didn't see a reason to inform that company cause the car was hijacked around 18:30 and was in my position again around 23:00 which made me not to inform the company which i was covered with Up to this day i am stil paying the car which was covered by iwyze which they refused to pay my claim stating lots of stories...its a burden to me now cause I'm paying 2 cars of which 1 iwyze didn't wanna pay my claim Person who was assisting was Edward Sekhibidu
Helpful (0)
Replies (12)0
Replies (12)
iWYZE's replyOfficial
20 May 2021, 14:34Dear Solani
We acknowledge receipt of your complaint and the contents have been noted.
We’re sorry to learn that our service has disappointed you.
We will swiftly request for a representative to contact you.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and the contents have been noted.
We’re sorry to learn that our service has disappointed you.
We will swiftly request for a representative to contact you.
Regards
The iWYZE Team
iWYZE's reply20 May 2021, 14:34
Official
Dear Solani
We acknowledge receipt of your complaint and the contents have been noted.
We’re sorry to learn that our service has disappointed you.
We will swiftly request for a representative to contact you.
Regards
The iWYZE Team
We acknowledge receipt of your complaint and the contents have been noted.
We’re sorry to learn that our service has disappointed you.
We will swiftly request for a representative to contact you.
Regards
The iWYZE Team
sM
solani M's updateReviewer Update
20 May 2021, 16:59i will be waiting
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solani M's update20 May 2021, 16:59
Reviewer Update
i will be waiting
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solani M's updateReviewer Update
08 Jun 2021, 16:28As i have sad before about IWYZE/OLD MUTUAL INSURANCE that they are BAD, since the 20th of May they promised to come back to me with my query till up to date nothing its happening and they haven't even tried to be in contact with me, we in an open space now here on H.Peter but still they provide very BAD service in front of everyone...i regret joining this insurance
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solani M's update08 Jun 2021, 16:28
Reviewer Update
As i have sad before about IWYZE/OLD MUTUAL INSURANCE that they are BAD, since the 20th of May they promised to come back to me with my query till up to date nothing its happening and they haven't even tried to be in contact with me, we in an open space now here on H.Peter but still they provide very BAD service in front of everyone...i regret joining this insurance
iWYZE's replyOfficial
10 Jun 2021, 08:43 Dear Solani
We have requested urgent assistance from the manager in the claims team.
Our apologies for the inconvenience you have incurred.
Kind regards
The iWYZE Team
We have requested urgent assistance from the manager in the claims team.
Our apologies for the inconvenience you have incurred.
Kind regards
The iWYZE Team
iWYZE's reply10 Jun 2021, 08:43
Official
Dear Solani
We have requested urgent assistance from the manager in the claims team.
Our apologies for the inconvenience you have incurred.
Kind regards
The iWYZE Team
We have requested urgent assistance from the manager in the claims team.
Our apologies for the inconvenience you have incurred.
Kind regards
The iWYZE Team
sM
solani M's updateReviewer Update
11 Jun 2021, 07:13Thanks and hope ul get back to me as soon as possible
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solani M's update11 Jun 2021, 07:13
Reviewer Update
Thanks and hope ul get back to me as soon as possible
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solani M's updateReviewer Update
25 Aug 2021, 15:53Good day i have been complaining about this issue of mine to IWYZE and they promised response from the manager at claims teams.
I am not sure whether i should wait for them until year ends, since 20th of May this year they have been attending me regarding this issue and when i don't complain here they not saying anything as well or maybe they have hired someone just to entertain us here on this platform of HELLOPETER to just respond then thats it....i am so not happy about this IWYZE n their poor professionalism and how they handle matters...till this day i am struggling to pay the car that i was hijacked mxm
I am not sure whether i should wait for them until year ends, since 20th of May this year they have been attending me regarding this issue and when i don't complain here they not saying anything as well or maybe they have hired someone just to entertain us here on this platform of HELLOPETER to just respond then thats it....i am so not happy about this IWYZE n their poor professionalism and how they handle matters...till this day i am struggling to pay the car that i was hijacked mxm
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solani M's update25 Aug 2021, 15:53
Reviewer Update
Good day i have been complaining about this issue of mine to IWYZE and they promised response from the manager at claims teams.
I am not sure whether i should wait for them until year ends, since 20th of May this year they have been attending me regarding this issue and when i don't complain here they not saying anything as well or maybe they have hired someone just to entertain us here on this platform of HELLOPETER to just respond then thats it....i am so not happy about this IWYZE n their poor professionalism and how they handle matters...till this day i am struggling to pay the car that i was hijacked mxm
I am not sure whether i should wait for them until year ends, since 20th of May this year they have been attending me regarding this issue and when i don't complain here they not saying anything as well or maybe they have hired someone just to entertain us here on this platform of HELLOPETER to just respond then thats it....i am so not happy about this IWYZE n their poor professionalism and how they handle matters...till this day i am struggling to pay the car that i was hijacked mxm
iWYZE's replyOfficial
25 Aug 2021, 16:31Good day Solani
We sincerely apologies for the lack of feedback.
A representative will reach out to you momentarily.
Kind regards
The iWYZE Team
We sincerely apologies for the lack of feedback.
A representative will reach out to you momentarily.
Kind regards
The iWYZE Team
iWYZE's reply25 Aug 2021, 16:31
Official
Good day Solani
We sincerely apologies for the lack of feedback.
A representative will reach out to you momentarily.
Kind regards
The iWYZE Team
We sincerely apologies for the lack of feedback.
A representative will reach out to you momentarily.
Kind regards
The iWYZE Team
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solani M's updateReviewer Update
25 Aug 2021, 18:18As i have sad even before il be waiting and i have been waiting
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solani M's update25 Aug 2021, 18:18
Reviewer Update
As i have sad even before il be waiting and i have been waiting
iWYZE's replyOfficial
26 Aug 2021, 08:01Dear Solani
We have confirmed that an email was sent to you by our complaints team.
Please may we request that you check your inbox for the correspondence?
Kind regards
The iWYZE Team
We have confirmed that an email was sent to you by our complaints team.
Please may we request that you check your inbox for the correspondence?
Kind regards
The iWYZE Team
iWYZE's reply26 Aug 2021, 08:01
Official
Dear Solani
We have confirmed that an email was sent to you by our complaints team.
Please may we request that you check your inbox for the correspondence?
Kind regards
The iWYZE Team
We have confirmed that an email was sent to you by our complaints team.
Please may we request that you check your inbox for the correspondence?
Kind regards
The iWYZE Team
sM
solani M's updateReviewer Update
27 Aug 2021, 20:06Thanks il be waiting
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solani M's update27 Aug 2021, 20:06
Reviewer Update
Thanks il be waiting
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solani M's updateReviewer Update
18 Oct 2021, 05:48I am 100% sure now that this company don't take people seriously ever since 20th of May 2021 ive been waiting for a representative from the their claims team to get back to me up to date been waiting
Clearly i won't get any assistance from this company, all they know is to reply here and never do anything
Ive been patient with them and sinking on other hand from debts paying 2 cars...
Clearly i won't get any assistance from this company, all they know is to reply here and never do anything
Ive been patient with them and sinking on other hand from debts paying 2 cars...
sM
solani M's update18 Oct 2021, 05:48
Reviewer Update
I am 100% sure now that this company don't take people seriously ever since 20th of May 2021 ive been waiting for a representative from the their claims team to get back to me up to date been waiting
Clearly i won't get any assistance from this company, all they know is to reply here and never do anything
Ive been patient with them and sinking on other hand from debts paying 2 cars...
Clearly i won't get any assistance from this company, all they know is to reply here and never do anything
Ive been patient with them and sinking on other hand from debts paying 2 cars...
sM
solani M's updateReviewer Update
18 Oct 2021, 05:51REALLY DISAPPOINTED just to get back to me and assist its been 5 months now
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solani M's update18 Oct 2021, 05:51
Reviewer Update
REALLY DISAPPOINTED just to get back to me and assist its been 5 months now