Iwyze quick to take payment , but dragging their feet with claim.

I have been a customer of Iwyze for about 9 years now. I have only claimed 3 times during this period. I phoned in a claim on 04.07.2025 for two broken windows at my house due to a tremor, but still to date no joy. I was asked for so many pictures of the windows, twice, but, still no assistance with my claim. I have always paid my premiums every month, been a loyal customer. They are not phased when I stated I will cancel my policy. In fact this is the only thing they will act on timeously. This still leaves me after nearly six weeks: two broken windows and railing season is coming.