Iwyze poor service delivery

Was involved in a car accident and made a claim with iwyze as we are insured with them,my claim was only attended to later, 2 weeks after the accident occurred and the investigation took longer without any update been given to us not even given a courtesy car..we later got the courtesy car after been taken from pillar to post and with the investigation dragging as well. Mind you during the investigation I was requested to submit my bank statement because the insurance took a word from someone who is not their client or even have insurance for that matter(driver who hit my car)that I was drunk😂well I provided that because I had nothing to hide. The appointed investigator went on leave for 2 weeks without telling us or even concluding the claim, which he claims he had handed over to someone else and that was also not communicated and only got to know about it when the appointed investigator came back from leave. The claim was finally approved, mind you my car has been at the panelbeaters the whole time and the the quote to fix the car was a mere R28-000. Now the 30days lease for courtesy car is lapsing in a few days, my husband as the policy holder communicates that and informs them that since the delay was from their side they should atleast extend the period for courtesy car, till to this day we have no response and regardless took the courtesy car.The car is still at the panelbeater awaiting parts to be fixed. The service from this particular insurance is bad, I just wish there were so slow to debit as they are when they supposed to service us for what we pay for.i would never recommend this insurance company to anyone.they don’t even deserve a single star for rating.We both have to go to work, mind you in different provinces but we only have 1 car but yet we are insured with the most useless insurance company we have ever come across.Thinking I also advised my dad to insure his house with them, I regret it and will by all means help him move from this so called Insurance company.