KN
K N
1 reviews | Active since Dec 2015
28 Aug 2020, 12:05
Iwyze poor service and long claim timeframe
Good day, i was involved in an accident and my 3rd party claim is through Iwyze. Its over 2 weeks and still no feedback or resolution. They advised it takes 45 business days, i only one vehicle and iwyze doesn't care. How can it take so long to approve a claim? I would like someone senior to contact me to assist in approving the claim. I spoke to person name Moosa who was very unhelpful and rude. Its a very poor reflection of Iwyze for potential business. My claim ref no. ***. Cell:***
Helpful (0)
Replies (3)0
Replies (3)
iWYZE's replyOfficial
28 Aug 2020, 12:09Dear Kogen
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
iWYZE's reply28 Aug 2020, 12:09
Official
Dear Kogen
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
We acknowledge receipt of the complaint and regret to learn that our service has disappointed you.
We have escalated the complaint to the relevant department for assistance.
Regards
The team at iWYZE
KN
K N's updateReviewer Update
28 Aug 2020, 12:14Good day
Thank you for your response. I hope to see a solution to my issue and not just a email response
Thank you for your response. I hope to see a solution to my issue and not just a email response
KN
K N's update28 Aug 2020, 12:14
Reviewer Update
Good day
Thank you for your response. I hope to see a solution to my issue and not just a email response
Thank you for your response. I hope to see a solution to my issue and not just a email response
KN
K N's updateReviewer Update
04 Sept 2020, 12:18A week later and still no resolution on the matter. I have sent several emails and have not received a response. Its now 23 days since my car was smashed
KN
K N's update04 Sept 2020, 12:18
Reviewer Update
A week later and still no resolution on the matter. I have sent several emails and have not received a response. Its now 23 days since my car was smashed